FREE SHIPPING ON US ORDERS OVER $150
ORDERS
You can place an order by browsing our catalog , selecting the size and color you want for your items, and adding them to your cart. Follow the checkout process and enter your shipping and payment information to complete your purchase.
We accept major secure payment methods managed by third-party platforms: Credit Cards (Visa, Mastercard, American Express), PayPal , Shop Pay , Apple Pay , Google Pay , Klarna, and other circuits listed in the site footer. We do not collect or store your payment card information.
Yes, all product prices displayed on the website www.tresamie.com are expressed in Euros (€) and include VAT , as established by our Terms and Conditions.
Due to the speed with which we process orders, changes or cancellations are only possible for a very short time. Please contact our Customer Care team immediately at . If your order has already been shipped, changes or cancellations will no longer be possible.
SHIPPING AND DELIVERIES
Shipping costs and times vary depending on the destination and shipping method you choose. You can view the exact costs calculated for your specific order directly during checkout , after entering your delivery address.
Once your order has shipped, you'll receive a shipping confirmation email containing a link or tracking code. By clicking the link, you can track the status and location of your package in real time.
We are not responsible for delays or losses due to force majeure, strikes, or direct carrier disruptions. However, we guarantee full support to resolve delivery issues. In the event of an unusual delay, please contact us.
RETURNS, EXCHANGES AND REFUNDS
We offer a 14-day return policy from the date of delivery, as required by European regulations. You have the right to withdraw from the contract within this period, without having to provide any reason.
We also offer a 30-day return window for defective products from the date of delivery.
The item must be in like-new condition: unworn, unwashed, free from signs of use, and complete with all original tags and, if possible, the original packaging.
Unless the item is defective or non-compliant, return shipping costs are the responsibility of the customer . If we provide you with a prepaid return label, the cost of this service will be deducted from the refund amount.
If the item you receive is defective or not as ordered, you must notify us within 7 days of delivery by email to , attaching photos and a detailed description of the problem. We will replace it or issue a full refund, including shipping costs.
The quickest way to get an exchange is to return the original item for a refund and make a new, separate purchase on the site for the desired size or item.
The refund will be processed within 14 days of receipt and inspection of the eligible return at our warehouse, using the same payment method used originally. Actual crediting times depend on your bank or payment gateway.
We cannot accept returns on: personalised or made-to-measure items, underwear and swimwear if the hygiene seal has been removed or damaged, gift vouchers, or perishable/dangerous goods.
SAFETY
Yes. We use secure payment platforms and our site is hosted on Shopify, which provides a secure environment for transactions. We do not store your payment information.
Your data is processed by Mindset SRL – TRÉS AMIE as Data Controller, in compliance with the GDPR (EU Regulation 2016/679) . We use your data to manage orders, provide customer support, and, only with your consent, for marketing and profiling purposes.
Absolutely. You have the right to access, rectify, erase, or limit the processing of your data. To exercise your rights, you can write to the dedicated address privacy@tresamie.com
PRIVACY AND ASSISTANCE
Our Customer Care is open during the following hours:
- Monday – Friday: 9:30 AM – 5:30 PM (GMT)
- Saturday: 10:00 - 14:00
- Sunday: Closed
Your data is processed by Mindset SRL – TRÉS AMIE as Data Controller, in compliance with the GDPR (EU Regulation 2016/679) . We use your data to manage orders, provide customer support, and, only with your consent, for marketing and profiling purposes.
Mindset SRL – TRÉS AMIE Via Melbourne, 100 – 00139 Rome (RM), Italy
Email: customercare@tresamie.com
Account
No, creating an account is not mandatory. However, we strongly recommend doing so to take advantage of the many benefits we offer. For example, you'll be able to easily access your account the next time you visit us and you'll also be able to receive personalized recommendations and services based on your needs. By creating an account with us, you'll be able to take full advantage of our services and save time in the future.
If you've forgotten your password, don't worry. You can easily reset it by clicking the "Forgot Password" link. Once you click the link, you'll receive an email with instructions on how to create a new password. Follow the instructions to set a new, secure, and memorable password. Remember to keep your password in a safe place and never share it with anyone.